Call Recording Security
Call recording is a flexible, secure and affordable recording solution whether for staff training, dispute resolution, quality assurance or monitoring of suspected staff misconduct. With instant on-line retrieval and a range of storage options, you have the power to actively learn from customer and employee calls.
Churchill Security have eliminated the need to purchase any in-house call recording equipment, eradicating associated maintenance problems and costs.
Features
• No equipment outlay
• No upgrades or maintenance costs
• No delays for service provisioning
• Calls fully recorded
• Flexible storage options
• Instant retrieval and playback via web browser
• Multi site recording capability
• Central high capacity secure storage
• Suitable for inbound & outbound* applications
• Ideal for homeworkers
Benefits
• Hear exactly what has been said
• Know the verbal facts
• Information / transaction verification and back up
• Handle disputes easily and effectively
• Enhance customer service through monitored quality control
• Educate and train your staff from historical calls
• Have the evidence to protect your business and staff
• Comply with legal regulations specified by FSA for financial services and the Inland Revenue for charities
*Lines must have originated from BT
