Secure Call Recording

Call recording (fully secure) is a flexible, secure and affordable recording solution whether for staff training, dispute resolution, quality assurance or monitoring of suspected staff misconduct. With instant on-line retrieval and a range of storage options, you have the power to actively learn from customer and employee calls.

Churchill Security Guards have eliminated the need to purchase any in-house call recording equipment, eradicating associated maintenance problems and costs.

Features
. No equipment outlay
. No upgrades or maintenance costs
. No delays for service provisioning
. Calls fully recorded
. Flexible storage options
. Instant retrieval and playback via web browser
. Multi site recording capability
. Central high capacity secure storage
. Suitable for inbound & outbound* applications
. Ideal for homeworkers

Benefits
. Hear exactly what has been said
. Know the verbal facts
. Information / transaction verification and back up
. Handle disputes easily and effectively
. Enhance customer service through monitored quality control
. Educate and train your staff from historical calls
. Have the evidence to protect your business and staff
. Comply with legal regulations specified by FSA for financial services and the Inland Revenue for charities

*Lines must have originated from BT

If you want more information about our Secure Call Recording;

You can call Churchill Security on

Tel: 08000 111 310

to discuss any of your security requirements, or fill in an online enquiry form for a free no obligation Secure Call Recording quote